Terms of Service

Effective Date: August 13, 2026

Welcome to Isalora. These Terms of Service govern your access to and use of the Isalora website, including your ability to browse products, create an account, place orders, communicate with our support team, and use other services made available through our website.

Isalora offers fashion apparel, including T-shirts, Sweaters, and Hoodies, to customers through our online store.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use the website or place an order.

1. About Isalora

Isalora operates an online retail store offering fashion apparel and related products.

Our website allows customers to:

• Browse available merchandise
• Review product descriptions and pricing
• Add products to a shopping cart
• Place orders
• Make payments through available payment methods
• Receive order and shipping notifications
• Contact customer support
• Request returns or refunds in accordance with our applicable policies

The information displayed on the website is intended to help customers make informed purchasing decisions.

2. Acceptance of These Terms

By using the Isalora website, you confirm that you have the legal capacity to enter into these Terms of Service under applicable law.

If you are using the website on behalf of another individual, organization, or business, you represent that you have authority to accept these Terms on their behalf.

These Terms apply to all visitors, customers, users, and other individuals who access or use the website.

3. Website Use

You agree to use the Isalora website only for lawful purposes and in accordance with these Terms.

You must not use the website to:

• Violate applicable laws or regulations
• Commit fraud or facilitate fraudulent activity
• Attempt to obtain unauthorized access to the website
• Interfere with website functionality or security
• Introduce malicious software or harmful code
• Scrape, copy, or systematically extract website content without authorization
• Misrepresent your identity
• Submit false or misleading information
• Abuse promotions, discounts, or ordering systems
• Interfere with another customer's use of the website
• Use automated systems to place fraudulent or abusive orders

Isalora reserves the right to restrict or terminate access to the website where reasonably necessary to protect our customers, business, website, systems, or other legitimate interests.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, colors, and other product information displayed on the website are accurate and useful.

However, variations may occur.

Product colors may appear differently depending on the customer's device, monitor, browser, display settings, or other technical factors.

Measurements and product specifications should be reviewed carefully before purchase.

Isalora does not guarantee that every product description, image, specification, or other website content will always be completely accurate, current, or free from typographical or technical errors.

If we discover an error affecting a product, price, availability, or order, we reserve the right to correct the information and take appropriate action.

5. Product Availability

Products displayed on the Isalora website are subject to availability.

Adding an item to your shopping cart does not necessarily reserve or guarantee that product.

Inventory can change without notice, and an item may become unavailable before an order is successfully processed.

If an ordered product becomes unavailable, Isalora may contact the customer regarding the available options.

Where an order cannot reasonably be fulfilled, Isalora may cancel the affected item or order and provide an applicable refund.

6. Pricing

Prices displayed on the website are shown in the applicable currency indicated at checkout or on the product page.

Isalora reserves the right to change product prices at any time before an order is accepted and processed.

A price change after a completed order does not automatically change the price of that completed order.

If a pricing error is discovered after an order has been submitted, Isalora may contact the customer before fulfilling the order.

If an order cannot reasonably be fulfilled at the incorrect price, Isalora may cancel the affected order and refund any payment already collected.

7. Orders

When you submit an order through the Isalora website, you are making a request to purchase the selected merchandise under the applicable product, pricing, shipping, and payment terms.

An order confirmation email indicates that we have received your order request. It does not necessarily mean that Isalora has accepted the order in every circumstance.

Isalora reserves the right to refuse, limit, or cancel orders where reasonably necessary, including situations involving:

• Product availability issues
• Pricing or listing errors
• Suspected fraudulent activity
• Duplicate or unusually large orders
• Incorrect customer information
• Shipping limitations
• Payment authorization problems
• Violations of these Terms

If Isalora cancels an order after payment has been collected, the applicable payment will be refunded.

8. Order Information

Customers are responsible for ensuring that all information submitted during checkout is accurate and complete.

This includes:

• Full name
• Email address
• Shipping address
• Billing information
• Payment information
• Contact information
• Product selections
• Quantity and size selections, where applicable

An incorrect address or other inaccurate information may result in delivery delays, failed delivery, or additional complications.

If you discover an error after placing an order, contact support@isalora.com as soon as possible.

We will make reasonable efforts to assist with changes before the order enters fulfillment, but an order cannot always be modified after processing or shipment has begun.

9. Shipping

Shipping is governed by the Isalora Shipping Policy, which forms part of these Terms of Service.

Our standard shipping information currently includes:

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates.

Shipping may be delayed by circumstances outside Isalora's reasonable control, including weather, carrier disruptions, holidays, transportation issues, incorrect addresses, and other unforeseen circumstances.

10. Returns and Refunds

Returns and refunds are governed by the Isalora Return & Refund Policy, which forms part of these Terms of Service.

Eligible merchandise may generally be returned within 60 days from the delivery date, subject to the conditions described in the Return & Refund Policy.

Customers should contact Isalora before sending a return so that appropriate return instructions can be provided.

11. Payments

Customers must provide valid payment information when placing an order.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method.
• The information provided is accurate.
• Sufficient funds or available credit are available for the purchase.
• You authorize Isalora or its payment processing partners to process the applicable transaction.

A payment authorization does not prevent Isalora from cancelling an order when cancellation is permitted under these Terms.

If payment cannot be successfully authorized or completed, the order may not be processed.

12. Taxes and Other Charges

Applicable taxes, duties, or other charges may be displayed during checkout depending on the customer's location and the circumstances of the transaction.

Customers are responsible for reviewing the final order total before completing payment.

Where applicable, taxes may be calculated based on information provided during checkout.

13. Customer Accounts

Certain features of the Isalora website may allow or require customers to create an account.

Customers are responsible for maintaining the confidentiality of their account credentials and for activities performed through their account.

You agree to:

• Provide accurate account information
• Keep account information current
• Protect your login credentials
• Notify Isalora of unauthorized account activity
• Avoid sharing account credentials with unauthorized individuals

If you believe that your account has been accessed without authorization, contact Isalora promptly at support@isalora.com.

Isalora may restrict or suspend an account when reasonably necessary to protect the website, customers, or business.

14. Customer Communications

By placing an order or providing your email address, you agree that Isalora may send transactional communications related to your account or purchase.

These communications may include:

• Order confirmations
• Payment notifications
• Shipping confirmations
• Tracking information
• Delivery updates
• Return communications
• Refund notifications
• Customer service responses
• Important account or website notices

These transactional communications are necessary to provide requested services and manage customer orders.

Marketing communications, where applicable, may be subject to separate consent and applicable unsubscribe options.

15. Intellectual Property

All original content made available through the Isalora website, including text, graphics, logos, product photography, page designs, layouts, icons, branding elements, and other materials, may be protected by applicable intellectual property laws.

Unless expressly permitted by Isalora, you may not reproduce, modify, distribute, publicly display, sell, license, or otherwise exploit protected website content.

You may view and use website content for personal, non-commercial shopping purposes.

Nothing in these Terms transfers ownership of Isalora's intellectual property to you.

16. User-Submitted Content

If the website allows customers to submit reviews, comments, photographs, feedback, or other content, customers are responsible for the material they submit.

You agree not to submit content that:

• Is unlawful
• Is fraudulent or misleading
• Infringes another person's intellectual property
• Violates privacy rights
• Contains malicious code
• Is abusive, threatening, or defamatory
• Contains unauthorized personal information
• Promotes illegal activity
• Is unrelated to the relevant product or service

By submitting content, you represent that you have the necessary rights to provide that content.

Isalora may remove or decline to publish user-submitted content that violates applicable requirements or these Terms.

17. Reviews and Feedback

Product reviews and customer feedback should reflect genuine experiences.

Customers must not submit fake reviews, manipulate ratings, impersonate another person, or provide misleading information intended to artificially influence purchasing decisions.

Isalora may moderate, remove, or decline to publish reviews or feedback that violate these requirements.

18. Website Availability

Isalora aims to maintain a reliable online shopping experience, but continuous or uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance
• Updates
• Technical problems
• Hosting issues
• Security incidents
• Network disruptions
• Third-party service interruptions
• Other circumstances beyond our reasonable control

Isalora may modify, suspend, or temporarily discontinue portions of the website when necessary.

19. Third-Party Services

The Isalora website may rely on third-party providers for services such as payment processing, shipping, analytics, hosting, communications, security, and other technical functions.

Third-party services may operate under their own terms and privacy policies.

Isalora is not responsible for independent third-party services to the extent permitted by applicable law.

Shipping services, for example, are operated by independent carriers such as USPS, UPS, and FedEx.

20. Links to Third-Party Websites

The Isalora website may contain links to third-party websites or services.

These links may be provided for convenience or informational purposes.

Isalora does not necessarily control or endorse third-party websites and is not responsible for their content, availability, policies, security, or practices.

Customers should review the applicable terms and privacy policies before using third-party websites.

21. Prohibited Activities

You may not use the Isalora website to:

• Engage in unlawful activity
• Attempt to bypass website security
• Introduce viruses or malicious software
• Conduct unauthorized vulnerability testing
• Access another customer's account
• Collect customer information without authorization
• Use bots or automated tools for abusive purposes
• Manipulate orders or promotions
• Submit fraudulent payment information
• Interfere with website operations
• Copy protected website content without permission
• Misrepresent your relationship with Isalora
• Engage in activity that could damage the reputation, security, or operation of Isalora

Isalora may take appropriate action when prohibited activity is identified.

22. Disclaimer of Certain Warranties

To the maximum extent permitted by applicable law, the Isalora website and its content are provided on an available basis.

Isalora does not guarantee that:

• The website will always be available
• Website content will always be error-free
• Product information will never contain inaccuracies
• The website will be completely free from technical interruptions
• Every product will remain continuously available
• Delivery estimates will always be met

Nothing in these Terms excludes any warranty, right, or protection that cannot legally be excluded under applicable law.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Isalora will not be responsible for indirect, incidental, special, consequential, or similar damages arising from the use of the website, inability to access the website, purchase of products, delivery delays, or other matters connected with the services.

This limitation does not apply where liability cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot lawfully be waived.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, costs, and expenses arising from your unlawful use of the website, violation of these Terms, infringement of third-party rights, or misuse of the services.

This provision does not require you to indemnify Isalora for matters caused by Isalora's own unlawful conduct where such liability cannot legally be transferred.

25. Termination

Isalora may restrict or terminate access to the website where reasonably necessary, including when a user violates these Terms or engages in fraudulent, abusive, unlawful, or harmful activity.

Customers may stop using the website at any time.

Termination of website access does not automatically cancel obligations or rights that arose before termination.

Orders that have already been accepted may continue to be governed by the applicable purchase, shipping, return, refund, and other policies.

26. Privacy

Your use of the Isalora website is also subject to our Privacy Policy.

The Privacy Policy explains how Isalora collects, uses, stores, and handles information associated with website visitors and customers.

By using the website, you acknowledge that you have had an opportunity to review the Privacy Policy.

27. Cookies and Similar Technologies

Isalora may use cookies and similar technologies to operate the website, remember preferences, support functionality, analyze website performance, and improve the customer experience.

The use of cookies and related technologies is further described in our Cookie Policy.

28. Changes to These Terms

Isalora may update these Terms of Service from time to time.

Changes may be made to reflect:

• New products or services
• Website improvements
• Changes to business operations
• Changes to payment or shipping processes
• Legal or regulatory developments
• Security requirements
• Other operational needs

The updated Terms will be posted on the website with a revised effective date.

Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply to the maximum extent permitted by law.

The invalidity of one provision does not automatically invalidate the remaining Terms.

30. Entire Agreement

These Terms, together with the policies and terms referenced within them, constitute the applicable agreement between you and Isalora regarding your use of the website and online purchasing services, subject to any additional terms expressly presented at checkout or for specific services.

If a specific written agreement or mandatory legal requirement conflicts with a provision of these Terms, the applicable specific term or mandatory legal requirement may control to the extent of the conflict.

31. Governing Law

These Terms are subject to applicable laws and legal requirements governing the transaction and the parties.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under applicable law.

Where applicable law provides consumers with rights that cannot be waived through an online agreement, those rights remain unaffected.

32. Contact Information

If you have questions regarding these Terms of Service, your order, website use, or any other Isalora service, please contact us.

Store: Isalora
Email: support@isalora.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

For order-related inquiries, please include your order number and the email address used when placing the order so our support team can assist you more efficiently.

33. Summary of Key Customer Terms

These Terms of Service are intended to establish clear expectations for using the Isalora website and purchasing products from our online store. We encourage customers to review these Terms together with our Shipping Policy, Return & Refund Policy, Privacy Policy, Cookie Policy, and other applicable website policies before completing an order.