Shipping & Delivery

Effective Date: August 13, 2026

At Isalora, we understand that reliable delivery is an important part of a positive online shopping experience. Our Shipping Policy explains how orders are processed, when packages are shipped, how delivery timelines are calculated, what shipping charges apply, and how customers can track their purchases.

Isalora offers a curated selection of everyday fashion, including T-shirts, Sweaters, and Hoodies. We work with established shipping carriers to provide dependable delivery services and tracking information for eligible orders.

Please review the information below before placing your order. By completing a purchase through Isalora, you acknowledge and agree to the shipping practices described in this policy.

1. Shipping Overview

We currently offer a straightforward shipping option with a flat-rate shipping fee of $6.99 per order. This rate is designed to make shipping costs clear before checkout and applies regardless of the number of eligible items included in the order, unless a specific product or promotion states otherwise.

Our standard fulfillment schedule is:

The delivery timeframe begins with order processing and does not necessarily include the day an order is placed. Transit time begins after the order has been processed and transferred to the shipping carrier.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Carrier operations, weather, holidays, service disruptions, address issues, or other circumstances outside Isalora's control may occasionally affect delivery.

2. Shipping Cost

Isalora provides a flat-rate shipping charge of $6.99 for standard orders.

The applicable shipping charge is displayed during checkout before the customer completes payment. Customers should review the order summary carefully to confirm the shipping cost, delivery address, products, and total order amount.

Unless otherwise expressly stated at checkout, Isalora does not apply separate handling charges in addition to the stated standard shipping fee.

If a special promotion provides free shipping or another shipping rate, the promotional terms displayed at the time of purchase will control for qualifying orders.

3. Order Processing and Handling Time

Our standard handling time is 1 business day.

Orders are processed Monday through Friday. Orders received before the daily cut-off time of 5:00 PM EST are generally eligible to enter the processing queue on that business day.

Orders placed after 5:00 PM EST, or on Saturday, Sunday, or a recognized holiday when our fulfillment operation is closed, will generally be processed on the next applicable business day.

The 1-business-day handling period covers activities such as order verification, inventory confirmation, picking, packing, shipping-label preparation, and handoff to the selected carrier.

In some cases, an order may be prepared sooner than the stated handling timeframe. However, customers should use the published 1-business-day handling period when estimating when an order will leave our fulfillment operation.

4. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM EST, Monday through Friday.

The cut-off time determines when an order enters the fulfillment schedule. Orders received after 5:00 PM EST are treated as orders received on the following business day.

For example, an order submitted at 4:30 PM EST on Tuesday may enter processing on Tuesday, while an order submitted at 5:30 PM EST on Tuesday will generally enter processing on Wednesday.

The cut-off time is based on Eastern Standard Time (EST). Customers located in other time zones should account for the applicable time difference when determining whether an order has been placed before the daily cut-off.

5. Estimated Transit Time

Once an order has completed processing and has been handed to the carrier, standard transit generally takes 2–6 business days.

Transit time refers to the period during which the package is moving through the carrier's delivery network. It does not include Isalora's order-processing period.

The actual delivery date may vary depending on the destination, carrier routing, weekends, holidays, weather, transportation conditions, and other operational factors.

For this reason, the 3–7 business-day timeframe should be considered an estimate rather than an absolute guarantee.

6. Delivery Services & Tracking

Isalora uses established third-party carriers to deliver customer orders. Depending on the order, destination, package characteristics, and available service, shipments may be delivered through:

• USPS
• UPS
• FedEx

The carrier selected for an individual shipment may vary. Isalora determines the appropriate carrier based on operational and delivery considerations.

Once an order has been shipped, customers will generally receive a shipping confirmation containing the available tracking information associated with the shipment.

Tracking information allows customers to monitor the progress of their package through the carrier's tracking system. USPS provides package tracking tools and delivery notifications, while FedEx also provides online shipment tracking using the tracking number assigned to a package.

Customers should allow some time for the tracking information to become active after the shipping label is created. A tracking number may initially display limited information while the carrier receives and scans the package.

7. Tracking Your Order

After your order has been shipped, Isalora will send the available shipping confirmation and tracking details to the email address provided during checkout.

To track your order:

1. Locate the shipping confirmation email from Isalora.
2. Find the tracking number included in the shipment information.
3. Use the applicable carrier's tracking service.
4. Enter the tracking number exactly as provided.
5. Review the carrier's latest shipment status and estimated delivery information.

Tracking events are generated by the carrier and may not appear immediately after shipment. USPS, UPS, and FedEx control their respective tracking systems, so tracking updates may occasionally be delayed or temporarily unavailable.

If you believe your tracking information has not updated for an unusually long period, contact our customer support team at support@isalora.com with your order number and tracking number so we can assist.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Before submitting an order, please verify:

• Recipient's full name
• Street address
• Apartment, suite, or unit number when applicable
• City
• State
• ZIP code
• Country, when applicable
• Valid contact information

An incorrect, incomplete, or outdated address may cause delivery delays, additional carrier handling, or the package to be returned to the sender.

If you notice an address error immediately after placing your order, contact support@isalora.com as soon as possible. We will make a reasonable effort to assist with an address correction before the order is processed and shipped. However, we cannot guarantee that an address can be changed once an order has entered fulfillment or been transferred to a carrier.

9. Changes After Shipment

Once an order has been handed to USPS, UPS, or FedEx, Isalora may have limited ability to modify the delivery address, delivery instructions, or shipping method.

Any available carrier-controlled options are subject to the carrier's policies and eligibility requirements.

Customers should use the tracking information provided with their order to monitor delivery status and, where available, access carrier-managed delivery options.

Isalora cannot guarantee that a carrier will approve a redirect, address correction, hold request, or other post-shipment modification.

10. Delayed Deliveries

Although most orders are expected to arrive within the stated estimated timeframe, shipping delays can occur.

Possible causes include:

• Severe weather
• Natural disasters
• Transportation interruptions
• Carrier network congestion
• Peak-season shipping volume
• Holidays and carrier closures
• Incorrect or incomplete delivery information
• Remote or difficult-to-access delivery locations
• Address verification issues
• Security or operational disruptions
• Other circumstances beyond Isalora's reasonable control

A carrier may occasionally experience a delay even when a package continues to move through its network. Tracking information should be considered the most current source for the package's location and delivery status.

If a package appears delayed, please continue monitoring the carrier tracking page. If the package remains unresolved beyond a reasonable period, contact Isalora so our support team can review the shipment details.

11. Lost or Missing Packages

If the carrier's tracking information shows that a package has been delivered but you cannot locate it, first check the delivery location and surrounding areas, including:

• Front door or porch
• Mailbox
• Building reception area
• Parcel locker
• Garage or other designated delivery location
• Areas where household members may have placed the package
• Nearby locations where the carrier may have safely left the shipment

You may also check with neighbors, building management, or other authorized recipients.

If the package remains missing, contact support@isalora.com with your order number and tracking information. We will review the available shipment information and determine the appropriate next step.

Carrier tracking records are important when investigating delivery disputes. Isalora may rely on the carrier's delivery confirmation, tracking history, and other available shipment records when evaluating a missing-package claim.

12. Multiple-Item Orders

If an order contains multiple products, Isalora may package the items together or ship them separately depending on inventory, fulfillment requirements, package dimensions, and operational considerations.

If an order is shipped in multiple packages, customers may receive separate tracking information for each shipment.

A partial shipment does not necessarily indicate that an item is missing. Please review all tracking information associated with the order before contacting customer support regarding an incomplete delivery.

13. Product Availability and Shipping

Isalora offers apparel products including:

• T-shirts
• Sweaters
• Hoodies

Shipping estimates are based on the availability of the products ordered and our standard handling schedule.

If an item requires additional processing because of an unexpected inventory or fulfillment issue, Isalora will make reasonable efforts to notify the customer using the contact information associated with the order.

Customers should ensure that their email address is accurate and accessible so that important order and shipping communications can be received.

14. Business Days and Holidays

For purposes of this Shipping Policy, business days generally mean Monday through Friday.

Saturday and Sunday are not counted as standard processing business days.

Carrier holidays and other recognized closures may affect processing and transit schedules. When a carrier or fulfillment operation is closed, the affected day may not count toward the applicable business-day estimate.

For the most accurate delivery estimate after shipment, customers should refer to the tracking information provided by the carrier.

15. Shipping to Certain Locations

Delivery availability may depend on the destination and carrier service coverage.

Some addresses may require additional carrier handling or may have limited delivery services. This can include certain remote locations, restricted addresses, military addresses, PO Boxes, or other locations subject to carrier-specific requirements.

If a particular destination cannot be serviced through the available shipping network, Isalora may contact the customer to determine an appropriate resolution.

Where a carrier-specific limitation applies, the carrier's requirements may affect the final delivery process.

16. Delivery Attempts

USPS, UPS, and FedEx determine their own delivery procedures, including delivery attempts, package holds, pickup options, and procedures for undeliverable shipments.

If a carrier cannot complete delivery, customers should follow the instructions provided through the carrier's tracking system or delivery notice.

Customers are responsible for promptly responding to delivery notices when action is required.

Failure to respond to a carrier's delivery notice may result in a package being held, returned, or otherwise handled according to the carrier's applicable procedures.

17. Incorrect, Incomplete, or Undeliverable Addresses

If a package is returned because the address provided at checkout was incorrect or incomplete, Isalora may contact the customer regarding available options.

Any additional shipping costs associated with reshipping may apply where permitted and appropriate.

To minimize delivery problems, customers should carefully review their shipping information before completing checkout.

Isalora is not responsible for delays resulting from inaccurate or incomplete information supplied by the customer.

18. Weather and Unforeseen Events

Shipping timelines may be affected by events outside Isalora's control.

Examples include severe storms, flooding, hurricanes, wildfires, transportation interruptions, widespread carrier delays, infrastructure problems, government actions, or other extraordinary circumstances.

When such events occur, delivery may take longer than the normal 2–6 business-day transit estimate.

We appreciate customers' understanding that Isalora cannot control the operations, transportation networks, weather conditions, or delivery schedules of independent shipping carriers.

19. Customer Support

If you have a question about an order, shipping status, delivery issue, or tracking number, our customer support team is available to assist.

Store: Isalora
Email: support@isalora.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

When contacting us about an existing order, please include your order number whenever possible. For tracking-related questions, including the tracking number can help us investigate the shipment more efficiently.

We recommend contacting us as soon as possible when you notice an address problem, delivery concern, or other issue that could affect the successful completion of your order.

20. Shipping Policy Updates

Isalora may update this Shipping Policy when necessary to reflect changes to our fulfillment procedures, carrier services, shipping charges, delivery practices, or other operational requirements.

The most recent version will be made available on our website. Updates will become effective on the date stated at the beginning of the revised policy unless otherwise indicated.

Customers are encouraged to review this page periodically for the latest shipping information.

21. Important Shipping Summary

For convenience, the essential shipping information is summarized below:

By placing an order with Isalora, customers acknowledge that the handling and transit periods described above are estimates and may vary due to circumstances outside the company's reasonable control.

Isalora's goal is to provide clear shipping information from checkout through delivery, maintain transparent shipping charges, process orders promptly, and provide tracking information so customers can follow their purchases throughout the delivery process.

For any questions concerning this Shipping Policy or a specific shipment, please contact support@isalora.com during our stated support hours.