Intellectual Property Claim

Effective Date: August 13, 2026

At Isalora, we respect intellectual property rights and expect our customers, partners, content creators, and other website users to do the same. This Intellectual Property Claim Policy explains how to report concerns involving copyrighted materials, trademarks, product images, written content, graphics, logos, or other intellectual property appearing on the Isalora website.

Isalora operates an online fashion store offering T-shirts, Sweaters, and Hoodies. We make reasonable efforts to use website content and materials in a lawful manner and to respect the intellectual property rights of others.

If you believe that content available through the Isalora website infringes your intellectual property rights, you may contact us using the process described below.

1. Purpose of This Policy

This policy provides a process for submitting intellectual property complaints to Isalora.

A valid claim may concern materials such as:

• Copyrighted photographs
• Product images
• Written content
• Website graphics
• Logos
• Trademarks
• Brand names
• Illustrations
• Original designs
• Videos
• Other protected creative or commercial materials

We review legitimate claims and may take appropriate action when infringement is reasonably established or when applicable law requires action.

2. Intellectual Property Rights

Intellectual property may include various forms of legally protected material.

Depending on the circumstances, intellectual property may include:

Copyright

Copyright may protect original creative works such as:

• Photographs
• Written articles
• Product descriptions
• Illustrations
• Graphics
• Videos
• Original website content

Trademarks

Trademarks may include:

• Brand names
• Logos
• Service marks
• Slogans
• Other distinctive identifiers

Trademark rights generally depend on the applicable jurisdiction and the specific use of the mark.

Other Intellectual Property

Certain designs, product materials, trade dress, software, or other proprietary content may be protected under applicable intellectual property laws.

3. What Can Be Reported?

You may submit a claim if you believe material displayed or distributed through the Isalora website unlawfully uses your intellectual property.

Examples may include:

• Unauthorized use of your photograph
• Unauthorized reproduction of your written work
• Unauthorized use of your logo
• Unauthorized use of your trademark
• Unauthorized copying of original website content
• Unauthorized use of original artwork
• Unauthorized reproduction of protected designs

Claims should concern specific content that you have the legal authority to protect or enforce.

4. Who Can Submit a Claim?

An intellectual property claim should generally be submitted by:

• The intellectual property owner
• An authorized representative of the rights owner
• A person legally authorized to act on behalf of the owner

If you are submitting a claim on behalf of another person or company, please clearly explain your authority to act on that party's behalf.

Isalora may request additional information to verify the authority of the person submitting a claim.

5. Information Required for an Intellectual Property Claim

To help us review a claim efficiently, please provide sufficient information to identify the intellectual property and the allegedly infringing material.

A claim should generally include:

1. Your full name or the name of the rights holder
2. Company or organization name, if applicable
3. Email address
4. Contact information
5. Description of the intellectual property
6. Explanation of your ownership or authorization
7. Identification of the allegedly infringing material
8. URL or specific location where the material appears
9. Explanation of why you believe the material infringes your rights
10. Any supporting documentation reasonably necessary to evaluate the claim

Providing specific URLs or clear descriptions of the disputed content can significantly help our review process.

6. Copyright Claims

If you believe that copyrighted material has been used on the Isalora website without authorization, please identify:

• The copyrighted work
• The copyright owner
• The location of the original work
• The location of the allegedly infringing material
• Why you believe the use is unauthorized

Examples may include unauthorized use of:

• Product photographs
• Editorial photographs
• Original articles
• Graphic artwork
• Illustrations
• Videos
• Other original creative works

Where appropriate, please provide evidence demonstrating your ownership or authorization to act on behalf of the copyright owner.

7. Trademark Claims

If you believe that a trademark or service mark has been improperly used, provide:

• Trademark name
• Trademark owner
• Registration information, if applicable
• Relevant jurisdiction
• Description of the protected goods or services
• Location of the disputed use
• Explanation of the alleged infringement

A trademark complaint should explain why the disputed use is likely to infringe, dilute, or otherwise violate the applicable trademark rights.

8. Product Image Claims

If you believe Isalora is using a photograph or product image without authorization, identify the image as specifically as possible.

Please provide:

• Original image
• Evidence of ownership
• Original publication location
• URL of the Isalora page displaying the image
• Explanation of the alleged unauthorized use

Where possible, provide both the original source and the Isalora page where the disputed image appears.

9. Written Content Claims

If you believe written content has been copied without authorization, provide:

• The original work
• Evidence showing your ownership
• The location of the original work
• The Isalora URL containing the disputed content
• A description of the material that you believe was copied

Examples may include unauthorized copying of:

• Product descriptions
• Articles
• Marketing text
• Original guides
• Other protected written materials

10. What Happens After a Claim Is Submitted?

After receiving an intellectual property complaint, Isalora may:

1. Review the submitted information
2. Verify the location of the disputed material
3. Assess whether additional information is required
4. Contact the reporting party if clarification is necessary
5. Contact the relevant content owner, supplier, or other party when appropriate
6. Temporarily restrict or remove disputed material when appropriate
7. Take other reasonable action based on the circumstances and applicable law

Submitting a claim does not automatically guarantee that content will be removed.

11. Investigation of Claims

Isalora may investigate claims to determine whether the reported material appears to infringe applicable intellectual property rights.

The investigation may consider:

• Ownership information
• Licensing arrangements
• Permissions
• The nature of the material
• The location of the material
• The relationship between the parties
• Applicable law
• Other relevant circumstances

We may request additional documentation if the initial complaint does not contain enough information to evaluate the claim.

12. Removal or Restriction of Content

Where appropriate, Isalora may remove, disable, restrict, replace, or modify disputed content while a claim is reviewed or after infringement is established.

The action taken may depend on:

• The type of intellectual property
• The strength of the claim
• Available evidence
• Applicable law
• Whether authorization exists
• The circumstances surrounding the material

Isalora does not guarantee that every reported item will be removed.

13. Counterclaims and Disputes

If content is removed or restricted because of an intellectual property complaint, the affected party may contact Isalora to provide information demonstrating that the use is authorized or otherwise lawful.

Relevant information may include:

• License agreements
• Written permission
• Ownership documentation
• Distribution rights
• Authorization from the rights holder
• Other relevant evidence

Isalora may review such information before determining whether further action is appropriate.

14. False or Misleading Claims

Intellectual property complaints should be made in good faith.

Do not submit a claim containing information that you know to be false or misleading.

Examples of potentially improper claims include:

• Claiming ownership of material you do not own
• Misrepresenting your authority to act for a rights holder
• Knowingly providing false evidence
• Reporting content solely to interfere with another party's legitimate business activity
• Misrepresenting the location or nature of allegedly infringing material

Isalora may disregard or take appropriate action regarding claims that appear fraudulent, abusive, or intentionally misleading.

15. Ownership Verification

Isalora may request reasonable evidence demonstrating ownership or authorization.

Depending on the nature of the claim, this may include:

• Copyright registration information
• Trademark registration information
• Original publication records
• Original files
• Licensing documentation
• Assignment agreements
• Business records
• Other relevant evidence

Providing evidence does not guarantee a particular outcome.

16. Third-Party Content

Some materials appearing on an online store may originate from third parties, suppliers, manufacturers, service providers, contractors, or other sources.

If you believe that third-party content displayed on Isalora infringes your intellectual property rights, please identify the material clearly and provide the information requested in this policy.

Isalora may investigate the source of the material and take appropriate action where necessary.

17. Supplier and Partner Materials

Isalora may receive certain product information, photographs, specifications, or other materials from business partners, suppliers, or other authorized sources.

Where a third party provides content, Isalora may rely on representations that the provider has the appropriate rights or authorization to supply that material.

If you believe such material infringes your rights, please contact us with sufficient evidence for review.

18. Trademark Use on the Website

Names and trademarks belonging to third parties may occasionally appear on the Isalora website where reasonably necessary to identify products, services, compatibility, references, or other legitimate purposes.

The appearance of a third-party trademark does not necessarily mean that the trademark owner is affiliated with, sponsored by, or endorses Isalora.

Trademark complaints should identify the specific use that is allegedly infringing and explain the legal basis for the claim.

19. Copyright Ownership

Unless otherwise stated, original content created by or for Isalora may be protected by applicable copyright laws.

This may include:

• Website text
• Original graphics
• Photographs
• Page layouts
• Marketing materials
• Original designs
• Other creative content

Unauthorized copying, reproduction, distribution, modification, or commercial use may be prohibited.

20. Permission to Use Isalora Content

Unless otherwise permitted by Isalora or applicable law, users should not reproduce or commercially distribute protected Isalora website content without authorization.

If you would like permission to use Isalora-owned content for a particular purpose, contact:

support@isalora.com

Please explain:

• What content you want to use
• How you intend to use it
• Where it will appear
• Whether the use is commercial
• How long the content will be used

Permission must be obtained before using content where authorization is required.

21. Repeat Infringement

Where appropriate and supported by the circumstances, Isalora may take additional measures concerning repeated or serious intellectual property violations.

Such measures may include:

• Removing disputed content
• Restricting access
• Suspending relevant activity
• Terminating certain website privileges
• Taking other appropriate action

Any action will be considered in accordance with applicable law and the circumstances involved.

22. Response Times

Isalora aims to review legitimate intellectual property complaints within a reasonable timeframe.

The time required may vary depending on:

• Complexity of the claim
• Amount of information provided
• Number of materials involved
• Need for ownership verification
• Need to contact other parties
• Technical circumstances

Providing complete and specific information can help avoid unnecessary delays.

23. Emergency or Serious Claims

If a claim involves an urgent or serious intellectual property issue, clearly identify the urgency in your communication.

Examples may include:

• Active unauthorized commercial use
• Significant distribution of protected material
• Misuse of a registered trademark
• Large-scale copying
• Other circumstances where immediate review may be appropriate

Urgency does not guarantee immediate removal, but it can help our team prioritize the review appropriately.

24. Privacy of Claim Information

Information submitted as part of an intellectual property complaint may be used to investigate and respond to the claim.

We may share relevant information with:

• Internal personnel
• Service providers
• Legal advisors
• Rights holders
• Content providers
• Other parties where reasonably necessary
• Authorities where required by law

Please avoid submitting unnecessary sensitive personal information.

25. Legal Rights Reserved

Nothing in this Intellectual Property Claim Policy limits any rights or remedies available to Isalora or intellectual property owners under applicable law.

Isalora reserves the right to take appropriate action when intellectual property rights appear to have been violated.

This policy does not constitute legal advice and does not create an agreement between Isalora and a person submitting a claim beyond any rights and obligations imposed by applicable law.

26. How to Submit a Claim

All intellectual property claims should be sent to:

Email: support@isalora.com

Use the subject line:

"Intellectual Property Claim"

To help us process your request efficiently, include:

• Your name
• Rights holder's name
• Contact information
• Description of the intellectual property
• Evidence of ownership or authorization
• URL of the allegedly infringing content
• Explanation of the alleged infringement
• Supporting documentation
• Any relevant deadline or urgency

27. Claim Submission Checklist

Before submitting a claim, please confirm that you have provided:

Incomplete complaints may require additional information before Isalora can complete its review.

28. Customer Support

For questions regarding an intellectual property complaint or this policy, contact:

Store: Isalora
Email: support@isalora.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

For intellectual property complaints, please use "Intellectual Property Claim" as the email subject so that the request can be directed appropriately.

29. Policy Updates

Isalora may update this Intellectual Property Claim Policy periodically to reflect changes in:

• Website operations
• Content management practices
• Intellectual property procedures
• Applicable legal requirements
• Business operations

The latest version will be published on the Isalora website with the applicable effective date.

Customers and rights holders are encouraged to review the policy periodically.

30. Intellectual Property Claim Summary

Isalora respects intellectual property rights and is committed to reviewing legitimate complaints responsibly. Providing complete, accurate, and specific information allows us to better understand the concern and determine the appropriate next steps.

If you believe that material on the Isalora website infringes your intellectual property rights, please contact support@isalora.com with the relevant details and supporting documentation.