Privacy Policy

Effective Date: August 13, 2026

At Isalora, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, browse our products, place an order, contact our support team, or otherwise interact with Isalora.

Isalora operates an online fashion store offering products including T-shirts, Sweaters, and Hoodies.

By using the Isalora website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the website.

1. Information We Collect

Depending on how you interact with Isalora, we may collect different categories of information.

Information You Provide Directly

When you place an order, contact us, create an account, submit a return request, or otherwise interact with our services, you may provide information such as:

• Full name
• Email address
• Billing address
• Shipping address
• Telephone number, when provided
• Order details
• Product selections
• Return and refund information
• Customer service communications
• Information you voluntarily provide in messages or forms

We only request information that is reasonably necessary for the relevant business or customer-service purpose.

Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers.

Depending on the payment method available at checkout, Isalora or its payment partners may process information necessary to authorize and complete the transaction.

We do not need to receive or retain complete payment-card information when that information is securely handled directly by an authorized payment processor.

Customers should review the privacy practices of the applicable payment provider for additional information about how payment information is handled.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of visits
• Referring website or page
• General interaction information
• Approximate geographic information derived from technical data
• Website performance and diagnostic information

This information may be collected through cookies, server logs, analytics technologies, and similar tools.

3. Cookies and Similar Technologies

Isalora may use cookies and similar technologies to help operate, secure, and improve our website.

Cookies may be used to:

• Keep shopping-cart functionality working
• Remember website preferences
• Maintain session information
• Understand how visitors use the website
• Improve website performance
• Measure the effectiveness of website features
• Support security and fraud prevention
• Provide relevant website functionality

Some cookies may be placed by third-party service providers that support website functionality or analytics.

You may be able to control certain cookies through your browser settings. Disabling cookies may affect some website features, including shopping-cart or checkout functionality.

For additional information about cookies, please review the Isalora Cookie Policy.

4. How We Use Personal Information

Isalora may use collected information for legitimate business and operational purposes, including:

Order Processing

We use customer information to:

• Process purchases
• Confirm orders
• Prepare products for shipment
• Deliver orders
• Provide tracking information
• Process returns
• Process refunds
• Communicate about order-related issues

Customer Support

We may use information you provide to respond to questions, investigate problems, process requests, and provide customer service.

Website Operations

Technical and usage information may be used to:

• Maintain website functionality
• Diagnose technical problems
• Improve website performance
• Understand website usage
• Develop website features
• Protect the website from abuse

Security and Fraud Prevention

Information may be used to detect, investigate, and prevent fraudulent transactions, unauthorized access, security incidents, and other harmful activity.

Legal and Compliance Purposes

We may use or disclose information when reasonably necessary to comply with applicable laws, legal processes, court orders, regulatory requirements, or legitimate requests from authorized authorities.

5. Order and Shipping Information

When you place an order, Isalora must use certain information to fulfill the transaction.

This may include your:

• Name
• Shipping address
• Email address
• Order details
• Contact information
• Tracking information

Shipping information may be shared with applicable delivery providers, including USPS, UPS, and FedEx, when necessary to deliver your order.

Shipping providers may independently process information according to their own privacy policies.

6. Information Shared With Service Providers

Isalora may share personal information with trusted service providers when necessary to operate our business.

These providers may support services such as:

• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting
• Website security
• Analytics
• Customer support
• Email communications
• Fraud prevention
• Technical maintenance

Service providers generally receive only the information reasonably necessary to perform their assigned services.

Isalora does not authorize service providers to use customer information for unrelated purposes beyond the services they provide, except where otherwise permitted or required by law.

7. Shipping Carriers

To fulfill an order, relevant information may be provided to the shipping carrier responsible for delivery.

Isalora may use:

• USPS
• UPS
• FedEx

Information shared with a carrier may include the recipient's name, shipping address, contact information, order-related details, and information necessary for package tracking and delivery.

Once information is transferred to a carrier, the carrier's own privacy policy may govern its handling of that information.

8. Payment Processing

Payments may be processed through third-party payment providers.

Payment providers may collect and process information required to:

• Authorize payments
• Detect fraudulent transactions
• Complete purchases
• Issue refunds
• Maintain transaction records
• Meet applicable legal requirements

Isalora does not intentionally request sensitive payment information through unsecured email.

Customers should never send complete card numbers, security codes, passwords, or other sensitive financial credentials to support@isalora.com.

9. Customer Communications

We may use your email address and other contact information to communicate with you about transactions and customer-service matters.

These communications may include:

• Order confirmations
• Payment notifications
• Shipping confirmations
• Tracking updates
• Delivery notifications
• Return instructions
• Refund notifications
• Customer support responses
• Important website or policy notices

These communications are generally necessary to provide the services you requested.

Where marketing communications are offered, they may be subject to applicable consent and opt-out requirements.

10. Marketing Communications

If Isalora sends promotional or marketing communications, you may be provided with an option to unsubscribe where required by applicable law.

You can also contact us at support@isalora.com regarding marketing communication preferences.

Unsubscribing from promotional communications does not necessarily stop transactional communications that are necessary to fulfill an order or provide an important service.

11. Analytics and Website Improvement

Isalora may use analytics technologies to understand how customers interact with the website.

Analytics information may help us understand:

• Which pages receive visits
• How visitors navigate the website
• Which website features are useful
• Where technical problems occur
• How website performance can be improved

Analytics information may be aggregated or otherwise processed to evaluate website performance and customer experience.

Third-party analytics providers may process technical information according to their own privacy policies.

12. Legal Disclosures

Isalora may disclose personal information when reasonably necessary to:

• Comply with applicable law
• Respond to valid legal requests
• Comply with court orders
• Protect the rights or property of Isalora
• Protect customers or other individuals
• Investigate suspected fraud
• Prevent security threats
• Enforce applicable terms and policies

We may also disclose information when permitted or required by applicable law.

13. Business Transfers

If Isalora undergoes a merger, acquisition, restructuring, sale of assets, financing transaction, or similar business event, personal information may be transferred as part of the relevant transaction.

Where required by applicable law, appropriate protections and notices will apply.

14. Information Security

Isalora takes reasonable measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include administrative, technical, and organizational safeguards appropriate to the nature of the information and the services we provide.

However, no website, electronic transmission, storage system, or internet communication can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own information, including using secure devices, maintaining strong passwords, and avoiding sharing account credentials.

15. Data Retention

Isalora retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining customer orders
• Providing customer support
• Processing returns and refunds
• Maintaining business and transaction records
• Meeting legal and accounting obligations
• Resolving disputes
• Preventing fraud
• Enforcing agreements
• Maintaining security and operational records

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, it may be deleted, anonymized, or securely disposed of where appropriate and permitted by applicable law.

16. Information About Children

The Isalora website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to Isalora in circumstances where it should not have been collected, they may contact us at support@isalora.com.

If we determine that information was improperly collected, we will take reasonable steps to address the situation as required by applicable law.

17. Third-Party Websites

The Isalora website may contain links to third-party websites or services.

These third-party websites operate independently from Isalora and may have their own privacy policies, terms, cookies, and data practices.

Isalora is not responsible for the privacy practices of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Third-Party Services

Isalora may use third-party providers to support website operations, including hosting, analytics, payment processing, shipping, security, customer support, and communications.

These providers may process information on our behalf or independently as described in their respective policies.

The categories of third parties we may work with include:

19. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to certain processing
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Request information about how personal information is used or shared

These rights are subject to applicable legal limitations and exceptions.

To submit a privacy-related request, contact support@isalora.com.

20. Verification of Privacy Requests

To protect customer information, Isalora may need to verify the identity of a person making a privacy request.

We may request information reasonably necessary to confirm that the requester is authorized to access or modify the relevant information.

We will not intentionally disclose personal information to an unauthorized person simply because they submit a request.

21. Email Privacy Requests

For privacy-related requests, contact:

support@isalora.com

Please clearly describe the request and provide enough information for us to identify the relevant account or transaction.

For example, an order number may help us locate information associated with a particular purchase.

Do not send unnecessary sensitive information, such as full payment-card numbers, passwords, or security codes, through email.

22. International Visitors

If you access the Isalora website from outside the jurisdiction where our website or service providers operate, your information may be processed in locations different from your own.

Privacy and data-protection laws may differ between jurisdictions.

Where required by applicable law, Isalora will apply appropriate safeguards to the processing and transfer of personal information.

23. Do Not Track Signals

Some web browsers provide a "Do Not Track" setting.

Because browser technologies and standards can vary, Isalora may not respond to every browser-based Do Not Track signal in the same manner.

Where applicable law requires a specific response to browser-based privacy signals, Isalora will comply with the applicable legal requirements.

24. Data Accuracy

Customers are responsible for providing accurate information when placing orders, creating accounts, or contacting Isalora.

If your personal information changes, you may contact us at support@isalora.com to request an update where appropriate.

Keeping your information current helps us process orders, communicate with you, and provide customer support effectively.

25. Data Breach Response

If Isalora becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where notification is required by applicable law, affected individuals and relevant authorities will be notified in accordance with the applicable requirements.

26. Changes to This Privacy Policy

Isalora may update this Privacy Policy periodically.

Changes may be necessary because of:

• Changes to our business operations
• New website features
• Changes to service providers
• Changes in data-processing practices
• Legal or regulatory developments
• Security improvements

The revised Privacy Policy will be posted on this page with an updated effective date.

We encourage customers to review this Privacy Policy periodically to understand how information is handled.

27. Relationship With Other Policies

This Privacy Policy should be read together with Isalora's other website policies, including:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Cookie Policy
• Payment Methods
• Cancel/Change Order Policy
• Disclaimer
• Other applicable website policies

Each policy addresses a different aspect of the customer relationship and website operation.

28. Contact Information

If you have questions about this Privacy Policy, personal information, privacy requests, or our data practices, please contact us.

Store: Isalora
Email: support@isalora.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

For privacy requests, please use the subject line "Privacy Request" when contacting our support team to help us identify the nature of your inquiry.

29. Privacy Policy Summary

For convenience, the key information is summarized below:

Isalora is committed to maintaining responsible privacy practices and providing customers with clear information about how personal data is handled. We encourage you to contact us whenever you have a question about your personal information or the way our website processes data.