Payment Methods

Effective Date: August 13, 2026

At Isalora, we aim to provide a straightforward, secure, and convenient checkout experience for customers purchasing our fashion collections, including T-shirts, Sweaters, and Hoodies.

This Payment Methods Policy explains the payment options available through the Isalora website, how payments are processed, when an order is considered paid, and what customers should know about payment authorization, refunds, failed transactions, and payment security.

By placing an order with Isalora, you agree to provide accurate payment and billing information and authorize the applicable payment provider to process the transaction associated with your purchase.

1. Available Payment Method

Isalora currently accepts PayPal for online purchases.

The payment options available at checkout are determined by Isalora and the applicable payment service provider. If a payment method is not displayed during checkout, it is not currently available for that transaction.

2. PayPal Payments

Customers can use PayPal to complete eligible purchases through the Isalora checkout process.

PayPal may allow customers to pay using payment sources connected to their PayPal account, subject to PayPal's own eligibility requirements and policies.

When selecting PayPal at checkout, customers may be redirected to or interact with PayPal's secure payment environment to authorize the transaction.

Payment authorization and processing are handled through PayPal's payment systems.

Customers should ensure that their PayPal account information is accurate and that the selected payment source has sufficient funds or available credit to complete the transaction.

3. Secure Payment Processing

Isalora takes reasonable measures to support a secure online checkout experience.

Payment information may be transmitted to and processed by third-party payment providers using security measures appropriate to payment processing.

Isalora does not request customers to send payment-card numbers, passwords, PayPal login credentials, or security codes through email.

Do not send sensitive payment information to support@isalora.com.

If a customer receives a message requesting sensitive payment credentials while claiming to represent Isalora, do not provide the requested information and contact our support team directly.

4. When Payment Is Required

Payment is generally required when an order is submitted through the Isalora website.

Before completing checkout, customers should review:

• Products selected
• Sizes and quantities
• Shipping address
• Billing information
• Shipping charge
• Applicable taxes, where shown
• Total order amount
• Selected payment method

The final amount displayed during checkout should be reviewed before the payment is authorized.

5. Order Confirmation

After a successful payment and order submission, Isalora may send an order confirmation to the email address provided during checkout.

An order confirmation generally indicates that the order has been received.

However, Isalora reserves the right to review orders for issues such as:

• Payment problems
• Product availability
• Pricing errors
• Incorrect customer information
• Suspected fraud
• Technical errors
• Other circumstances requiring order review

If an order cannot be fulfilled after payment has been collected, Isalora will provide an applicable refund.

6. Payment Authorization

A payment may initially appear as an authorization, pending transaction, or similar status depending on the customer's payment provider.

An authorization does not necessarily mean that the order has completed every stage of processing.

Payment providers may conduct their own security and authorization checks before approving a transaction.

Isalora does not control the internal authorization procedures of PayPal or the customer's financial institution.

7. Declined or Failed Payments

An order may not be successfully completed if a payment is declined, rejected, cancelled, or otherwise fails to receive authorization.

Possible reasons may include:

• Insufficient funds
• Payment-provider restrictions
• Incorrect billing information
• Security verification requirements
• Account restrictions
• Expired payment credentials
• Temporary technical problems
• Transaction limits
• Fraud-prevention measures

If a payment fails, customers should verify their payment information and try again using an available payment option.

If the problem continues, contact the applicable payment provider or Isalora customer support.

8. Incorrect Billing Information

Customers are responsible for providing accurate billing information during checkout.

Incorrect information may prevent a payment from being successfully authorized.

Before submitting an order, verify that the information associated with your selected payment method is accurate.

If you discover a billing-information error after submitting an order, contact support@isalora.com immediately.

We will make a reasonable effort to assist, although certain payment details may not be changeable after the transaction has been submitted.

9. Shipping Charges

Isalora currently applies a $6.99 flat-rate standard shipping charge unless a specific promotion or checkout offer states otherwise.

The applicable shipping charge is displayed during checkout before the customer completes the purchase.

Customers should review the final order total before authorizing payment.

10. Taxes and Other Applicable Charges

Where applicable, taxes may be calculated and displayed during checkout.

The final amount payable by the customer is the amount presented at checkout before the payment is authorized, subject to any correction required because of a legitimate technical, pricing, or transaction error.

If additional charges are legally required based on the customer's location or transaction circumstances, those charges may be reflected in the applicable checkout total.

11. Currency

Prices and transaction currency are displayed during the shopping and checkout process.

Customers should review the currency shown on the product page and checkout page before completing their purchase.

If a customer's PayPal account or financial institution uses a different currency, PayPal or the relevant financial institution may apply its own currency conversion process and applicable exchange rate.

Isalora does not control exchange rates applied by PayPal or financial institutions.

12. Refunds

Eligible refunds are generally issued to the original payment method used for the purchase.

Isalora's Return & Refund Policy currently provides:

The 12-day period refers to Isalora's refund-processing timeframe after an eligible returned product has been received and approved.

The time required for the refund to appear in the customer's PayPal account or financial account may vary depending on the payment provider.

13. Cancelled Orders

If an order is successfully cancelled before fulfillment, the applicable payment may be refunded to the original payment method.

Customers should contact support@isalora.com as soon as possible if they need to cancel an order.

Cancellation is not guaranteed once an order has entered fulfillment or has been shipped.

For complete information, customers should review the Isalora Cancel / Change Order Policy.

14. Returned Products and Refunds

Customers who no longer want an eligible product may request a return according to the Isalora Return & Refund Policy.

Eligible returns may generally be requested within 60 days of delivery.

Once an eligible return is received and approved, Isalora processes the refund within 12 days.

There are no restocking or return-processing fees.

Customers should contact support@isalora.com before sending a return so that the correct return instructions can be provided.

15. Refunds for Damaged or Incorrect Products

If an order arrives damaged, defective, or incorrect, contact Isalora before returning the product.

Please provide:

• Order number
• Description of the issue
• Product information
• Photographs when appropriate
• Any other information reasonably requested by our support team

After reviewing the issue, Isalora may provide return, replacement, refund, or other appropriate instructions depending on the circumstances.

16. Duplicate Payments

If you believe that you have been charged more than once for the same order, contact support@isalora.com promptly.

Please include:

• Order number
• Date of purchase
• Amount of each suspected transaction
• Relevant transaction information

Do not email passwords, complete payment credentials, security codes, or other highly sensitive information.

Isalora will review the order information and coordinate with the applicable payment provider when necessary.

17. Unauthorized Transactions

If you believe that an unauthorized payment has been made through your PayPal account or another payment source, contact the applicable payment provider immediately.

You should also contact Isalora at support@isalora.com if the transaction appears to be associated with an Isalora order.

For account-security issues, the payment provider may be able to provide additional transaction information and security assistance.

18. Fraud Prevention

Isalora may use reasonable measures to identify and prevent fraudulent or unauthorized transactions.

An order may be delayed, reviewed, limited, or cancelled when there are reasonable indications of:

• Unauthorized payment activity
• Suspicious transaction patterns
• Incorrect information
• Multiple unusual orders
• Attempts to abuse promotions
• Other potentially fraudulent activity

These measures are intended to protect both customers and Isalora from unauthorized transactions.

19. Payment Information and Privacy

Payment-related information is handled according to our Privacy Policy and the policies of the applicable payment provider.

Isalora may retain certain transaction information where reasonably necessary for:

• Order fulfillment
• Customer support
• Refund processing
• Accounting
• Fraud prevention
• Legal compliance
• Business records

Payment providers may separately retain information according to their own policies and applicable requirements.

20. Third-Party Payment Provider

PayPal operates independently from Isalora and may have its own:

• Privacy policy
• Security procedures
• User agreement
• Payment authorization procedures
• Refund processing procedures
• Currency conversion rules
• Account requirements

Customers using PayPal should review PayPal's applicable terms and privacy information.

Isalora does not control PayPal's independent systems, policies, or processing decisions.

21. Payment Security Responsibilities

Customers should take reasonable steps to protect their own payment accounts.

We recommend that customers:

• Use strong account credentials
• Avoid sharing PayPal login information
• Keep devices and browsers updated
• Avoid entering payment credentials on suspicious websites
• Review transaction notifications
• Contact the payment provider if unauthorized activity is suspected

Isalora will never intentionally request a customer's PayPal password through ordinary customer-support communications.

22. Payment Errors

If a technical or pricing error results in an incorrect transaction amount, Isalora may investigate and take reasonable corrective action.

Where an order must be cancelled because of a legitimate transaction or pricing error after payment has been collected, the applicable amount will be refunded.

Customers will not be asked to provide sensitive payment credentials by email to correct an ordinary order issue.

23. Payment and Order Changes

Changing an order may affect the total amount payable.

If a requested modification is approved before fulfillment and results in a higher order total, the customer may need to authorize the additional amount through an available payment process.

If a modification results in a lower order total, the applicable difference may be refunded to the original payment method.

Order changes are subject to the Isalora Cancel / Change Order Policy and product availability.

24. Customer Support

For questions regarding payment, checkout, refunds, duplicate charges, or transaction-related concerns, contact Isalora:

Store: Isalora
Email: support@isalora.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

For order-related payment inquiries, include your order number whenever possible.

Never include your complete payment-card number, PayPal password, security code, or other sensitive credentials in your support email.

25. Policy Updates

Isalora may update this Payment Methods Policy when necessary to reflect changes to payment providers, available payment options, checkout procedures, security practices, or applicable requirements.

The latest version will be published on the Isalora website with the applicable effective date.

Customers are encouraged to review this policy before completing a purchase.

26. Payment Methods Summary

Isalora is committed to providing customers with a clear and secure checkout experience. Please review your order details carefully before completing payment and contact us promptly if you experience a payment or order-related issue.