FAQs

Effective Date: August 13, 2026

Welcome to the Isalora Frequently Asked Questions page. Here you can find answers to common questions about our products, orders, payments, shipping, tracking, returns, refunds, cancellations, and customer support.

Isalora offers fashion apparel including T-shirts, Sweaters, and Hoodies. If you cannot find the answer to your question below, please contact our support team at support@isalora.com.

1. What products does Isalora sell?

Isalora is an online fashion store offering apparel designed for everyday wear and personal style.

Our product range includes:

• T-shirts
• Sweaters
• Hoodies

Product availability, colors, sizes, and styles may vary depending on current inventory.

2. Where can I shop for Isalora products?

You can browse available Isalora products directly through our online store.

Product pages provide information such as product descriptions, available options, pricing, and other relevant details.

Please review product information carefully before completing your purchase.

3. What payment method does Isalora accept?

Isalora currently accepts PayPal for online purchases.

Payment processing is handled through the applicable payment service provider.

Customers should make sure their PayPal account or selected payment source is active and authorized for the transaction.

4. Is payment secure?

Isalora takes reasonable measures to support a secure checkout experience.

Payment transactions may be processed through third-party payment providers such as PayPal. Customers should never send PayPal passwords, complete payment-card numbers, security codes, or other sensitive payment credentials to Isalora by email.

If you have concerns about a payment transaction, contact support@isalora.com and the applicable payment provider.

5. How much does shipping cost?

Isalora currently offers standard shipping for a flat rate of $6.99.

The applicable shipping charge is displayed during checkout before you complete your order.

6. How long does it take to process my order?

Our standard handling time is 1 business day.

Orders are generally processed Monday through Friday.

The handling period includes activities such as order verification, inventory processing, picking, packing, and preparation for carrier shipment.

7. What is Isalora's order cut-off time?

Our standard order cut-off time is 5:00 PM EST, Monday through Friday.

Orders placed after 5:00 PM EST generally enter processing on the next applicable business day.

8. How long will my order take to arrive?

After the 1-business-day handling period, standard carrier transit generally takes 2–6 business days.

This means the estimated total delivery timeframe is approximately 3–7 business days.

Delivery estimates are not guaranteed dates. Carrier delays, weather, holidays, transportation issues, and other circumstances may affect delivery.

9. Which carriers does Isalora use?

Isalora may use the following established delivery carriers:

• USPS
• UPS
• FedEx

The carrier used for an individual order may depend on the destination, package, service availability, and fulfillment requirements.

10. Will I receive tracking information?

Yes. Once your order has shipped, available tracking information will generally be provided through the shipping confirmation sent to the email address associated with your order.

You can use the tracking number to monitor your package through the applicable carrier.

11. Why isn't my tracking information updating?

Tracking information may take some time to become active after a shipping label is created or a package is transferred to the carrier.

Occasionally, there may be a delay between the carrier receiving a package and the first tracking scan appearing online.

If your tracking information remains unchanged for an unusually long period, contact support@isalora.com with your order number and tracking information.

12. What should I do if my package shows as delivered but I cannot find it?

First, check the areas around your delivery location, including:

• Front door or porch
• Mailbox
• Parcel locker
• Building reception area
• Garage or designated delivery area
• Other locations where packages are normally left

You may also check with household members, neighbors, or building management.

If you still cannot locate the package, contact support@isalora.com with your order number and tracking information so we can review the available shipment details.

13. Can I change my shipping address after placing an order?

Contact Isalora as soon as possible if you entered an incorrect shipping address.

An address change may be possible if the order has not yet entered fulfillment.

Once an order has been processed or shipped, an address change generally cannot be guaranteed.

Customers are responsible for providing an accurate and complete shipping address during checkout.

14. Can I cancel my order?

You may request cancellation by contacting support@isalora.com as soon as possible after placing your order.

If the order has not entered fulfillment, cancellation may generally be possible.

Once an order has entered fulfillment or been shipped, cancellation may no longer be available.

Submitting a cancellation request does not automatically cancel an order. Wait for confirmation from Isalora before considering the order cancelled.

15. Is there a cancellation fee?

No. Isalora does not charge a cancellation fee for an approved cancellation.

However, cancellation is only possible when the order can still be stopped according to our Cancel / Change Order Policy.

16. Can I change the size, color, or product after ordering?

Contact support@isalora.com immediately if you need to change a product, size, color, or quantity.

Changes may be possible before the order enters fulfillment, subject to product availability.

Once an order has been processed or shipped, changes generally cannot be guaranteed.

17. What if I accidentally place two orders?

Contact Isalora immediately at support@isalora.com if you accidentally place a duplicate order.

If the duplicate order has not entered fulfillment, we will make a reasonable effort to cancel it.

If it has already shipped, the applicable order may need to be handled under our Return & Refund Policy after delivery.

18. What is Isalora's return period?

Eligible products can generally be returned within 60 days from the delivery date, subject to the conditions of our Return & Refund Policy.

Customers should contact Isalora before sending a return so that the appropriate return instructions can be provided.

19. Are there any return or restocking fees?

No.

Isalora does not charge a restocking fee or return processing fee for eligible returns.

Return shipping arrangements may depend on the reason for the return and the instructions provided by Isalora.

20. What condition must an item be in to qualify for a return?

Returned merchandise should generally be:

• Unworn
• Unwashed
• Free from stains
• Free from noticeable odors
• Free from damage caused after delivery
• Returned with original tags when applicable
• Returned with original packaging when reasonably available

Items showing substantial signs of wear, washing, alteration, or damage may not qualify for a refund.

21. How do I start a return?

Email support@isalora.com within 60 days of delivery.

Include:

1. Order number
2. Name used for the order
3. Email address associated with the purchase
4. Product you want to return
5. Reason for the return
6. Photographs if the product is damaged, defective, or incorrect

Our support team will review your request and provide the appropriate return instructions.

22. Should I send a return before contacting Isalora?

No. We recommend contacting support@isalora.com before sending merchandise back.

Our support team will provide the appropriate return instructions and information needed to process your return correctly.

Sending an unauthorized return may delay processing.

23. How long does it take to receive a refund?

Eligible refunds are processed within 12 days after the returned merchandise has been received and approved.

The time required for the refund to appear in the customer's account may vary depending on the payment provider.

24. How will my refund be issued?

Approved refunds are generally issued to the original payment method used for the purchase.

If the original payment method is no longer available, contact support@isalora.com so our team can review the situation.

25. Can I return an item because I changed my mind?

Eligible merchandise may generally be returned within the 60-day return period, provided the item meets the conditions of the Return & Refund Policy.

The product should be unused, unworn, unwashed, and otherwise suitable for return.

Contact support@isalora.com before sending the product back.

26. What if I receive a damaged item?

Contact Isalora as soon as reasonably possible after receiving a damaged item.

Please provide:

• Order number
• Description of the damage
• Photographs of the product
• Photographs of the packaging when available

Do not discard the product or shipping packaging before contacting us if the damage may need to be reviewed.

27. What if I receive the wrong product?

If you receive an item that does not match your order, contact support@isalora.com.

Include your order number and details about the product received. Photographs may be requested to help verify the issue.

Our support team will review the situation and provide the appropriate instructions.

28. Can I exchange an item?

If you need a different size, color, or product, contact support@isalora.com before returning the item.

Exchange availability depends on current inventory.

If the requested replacement is unavailable, Isalora may provide another appropriate solution according to the circumstances and applicable policies.

29. What happens if a product is out of stock?

Product availability can change without notice.

If an ordered product becomes unavailable before fulfillment, Isalora may contact the customer regarding available options.

If an order cannot reasonably be fulfilled, Isalora may cancel the affected item or order and provide an applicable refund.

30. What if I entered the wrong email address?

Contact support@isalora.com as soon as possible.

An incorrect email address may prevent you from receiving order confirmations, shipping notifications, tracking information, or other important communications.

Our support team will make a reasonable effort to assist with correcting available customer information.

31. Does Isalora charge taxes?

Applicable taxes may be calculated and displayed during checkout depending on the customer's location and the circumstances of the transaction.

Customers should review the final order total before completing payment.

32. How can I contact Isalora?

You can contact our customer support team by email.

Store: Isalora
Email: support@isalora.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

For order-related questions, include your order number to help our team locate your purchase more efficiently.

33. What information should I include when contacting support?

For the fastest assistance, include:

• Your order number
• Name used for the order
• Email address associated with the order
• Description of the issue
• Tracking number, if applicable
• Photographs, if relevant to a damaged or incorrect item

Never send your PayPal password, full payment-card number, security code, or other sensitive payment credentials by email.

34. Does Isalora protect my personal information?

Isalora takes reasonable measures to protect personal information and uses information for purposes such as order processing, shipping, customer support, website operation, security, and other legitimate business purposes.

For complete information about how personal information is handled, please review our Privacy Policy.

35. Does Isalora use cookies?

Yes. Isalora may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve performance, and support security.

Some cookies may be provided by third-party services.

For more information, review our Cookie Policy.

36. Can I use Isalora's website from a mobile device?

Yes. Customers may access the Isalora website using compatible computers, smartphones, tablets, and other internet-connected devices.

The appearance and functionality of certain website elements may vary depending on the device, browser, operating system, and connection.

37. What if the website shows incorrect product information or pricing?

Isalora makes reasonable efforts to maintain accurate product descriptions, images, prices, and availability information.

However, occasional typographical, technical, inventory, or pricing errors may occur.

If a material error is identified, Isalora reserves the right to correct the information and take appropriate action regarding affected orders.

If payment has already been collected for an order that cannot reasonably be fulfilled because of a legitimate error, the applicable payment will be refunded.

38. Can shipping be delayed?

Yes. While standard transit is generally 2–6 business days, delays can occur due to circumstances outside Isalora's reasonable control.

Possible causes include:

• Severe weather
• Carrier network congestion
• Transportation disruptions
• Holidays
• Incorrect addresses
• Operational issues
• Unforeseen events

Customers should use the tracking information provided by the carrier for the latest shipment status.

39. What are Isalora's support hours?

Our customer support team is available:

8:00 AM – 7:00 PM EST, Monday – Saturday

For assistance, email:

support@isalora.com

Messages received outside support hours will generally be addressed during the next available support period.

40. Quick Reference

If your question is not answered above, please contact support@isalora.com. Our team will be happy to assist with questions regarding products, orders, payments, shipping, tracking, returns, refunds, or other Isalora services.